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企业IT部门不会很快消失的7个理由

作者:未知    文章来源:福布斯中文    点击数:    更新时间:2013-7-5 【我来说两句

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7 Reasons Why IT Won't Disappear Anytime Soon

Companies are moving more and more of their IT functions online in the form of publicly-available cloud computing services, software-as-a-service applications and the like. That’s not really a big surprise. Where the controversies, or at least the questions, arise are in the company’s IT department.

企业将越来越多地把自己的IT(信息技术)职能转移到网络上,采用的形式包括面向公众的云计算服务、软件即服务(SaaS)应用程序等。这并没有太令人感到意外。出现争议(或者至少疑问)的地方却是在企业的IT部门。

For instance, does the rise of the public cloud render the enterprise IT department obsolete? With so much IT activity performed by third-party SaaS and cloud service providers, what activities are left for the company’s internal IT team? And what does the future look like for enterprise IT?

例如,公共云计算的崛起是否会导致企业取消IT部门?既然第三方SaaS和云计算服务提供商承接这么多IT服务,公司内部的IT团队还能干些什么?企业IT业务的前景如何?

Spoiler alert: The answers are “no, ” “plenty” and “cloudy.” Let me explain.

提前公布一下:这些问题的答案是“不会”、“很多”和“不确定”。下面让我具体解释。

IT teams will, no doubt, see a reduction or elimination of certain responsibilities. But I’d argue that in the big IT picture, most of those duties hold relatively low value yet consume big chunks of time. I mean, how much time does your IT department spend on the installation, configuration and maintenance of the on-premise hardware and software systems used to run applications onsite? You recover every minute of that time when your apps run online because those chores are now handled by your cloud or SaaS provider.

毫无疑问,IT团队将面临部分工作职责被减少或者消除的情况。不过我希望指出,在IT大环境里,很多这些职责具有相对较低的价值,但却消耗大量时间。我的意思是,对于那些用于运行办公场所内应用程序的本地硬件和软件系统,公司IT部门花了多少时间进行安装、配置和维护?如果应用程序在互联网上运行,这些时间将“失而复得”,因为这些杂务现在将由云计算或者SaaS提供商处理。

So despite — and sometimes even because of — the accelerating move to the cloud, here are seven reasons why your IT team isn’t going to disappear anytime soon:

因此,尽管(有时候甚至正是因为)企业加速向云计算进发,以下是IT团队不会很快消失的7个理由:

1. Hardware

1、硬件

While the public cloud lets you eliminate a lot of the grunt work associated with IT, you can’t move everything to the cloud. Your IT department is going to manage a hybrid environment. At a bare minimum, you’ll have local devices — smartphones, tablets, laptops and/or desktop computers. You’ll likely retain a corporate network as well. So you’ll have to manage those remaining local resources.

尽管公共云计算可以让你省却大量与IT相关的烦琐工作,你不能将所有东西都转移到云端。你的IT部门将管理混合的环境。即使在最简单的情况下,你也需要面对多种本地设备——智能手机、平板电脑、笔记本电脑和/或台式计算机。企业可能也会保持内部网络,因此你必须管理这些剩余的本地资源。

2. Data

2、数据

You’ll also have your data. Whether it’s stored locally or in the cloud, it is your data, and it’s up to you to manage that as well. Yes, I’m talking about big data. Whether you hope to analyze millions of SKUs to determine optimal prices that maximize profit and clear inventory or quickly identify those customers who matter the most to your bottom-line, someone needs to have the expertise to both make sense of it and make it actionable for your company.

你还要处理公司的数据。不管这些数据储存在本地还是云端,这都属于公司的数据,你也应该进行管理。是的,我谈论的是大数据。不管你是希望对数百万库存单元(SKU)进行分析以确定最优价格,从而使利润最大化并清理库存,还是快速确定哪些客户对公司利润最重要,你都需要一些拥有专业技术的人士,他们既能搞清楚这些数据的意义,也能使公司可以随时随地利用这些数据。

3. Application performance

3、应用程序表现

You also still need to ensure the performance of your applications, even those running in the public cloud or being delivered by SaaS providers. You need to monitor them and make sure that they’re performing optimally and that your users are getting the best possible experience. And if your apps are delivering sub-par performance, you need to negotiate a better SLA with your current service provider, find a new service provider and/or tune your app.

即使企业的应用程序运行于公共的云计算服务器或者由SaaS提供商负责,企业仍然需要确保其表现。你需要监控这些应用程序,确保它们表现良好并且让你的用户获得最佳体验。如果你的应用程序的表现低于标准,你需要与当前的服务提供商磋商更好的服务等级协议 (SLA),寻找新的服务提供商和/或者调整你的应用程序。

4. Security

4、安全

The IT department will also retain responsibility for overall IT security activities such as identity access management. The IT team needs to make sure that all cloud and SaaS application users are authenticated and that access to those apps and the company data is secure. And the cloud identity/access management has to be incorporated into the overall identity access management.

IT部门也将继续承担确保权限管理等各种IT活动安全性的职责。IT团队需要确保所有的云端和SaaS应用程序用户经过认证,以及接入这些应用程序和企业数据的路径是安全的。云端身份/接入管理必须整合到整体身份权限管理当中。

As recent news of NSA email activities suggests, data security in the cloud is a top priority for businesses and a top responsibility of enterprise IT departments. Sure, your cloud provider may offer data security measures such as using SSL connections to move information between its data center and your local device, but is the data encrypted while it’s in transit? How about while it’s sitting in the provider’s database or on your local devices? Ultimately, the security buck stops with your IT team.

最近一则有关美国国家安全局(NSA)电子邮件活动的新闻显示,对企业而言,云计算服务器的数据安全是重中之重,也是企业IT部门的首要职责。当然,你的云计算服务提供商可能提供多种数据安全?;ご胧?,例如在数据中心与企业本地设备之间转移信息时使用SSL连接,不过数据在这个过程中是否加密?数据处于提供商的数据库或者企业的本地设备时又如何呢?最终,?;ぐ踩闹厝温湓贗T团队身上。

5. Compliance

5、合规性

Many companies will also need to weave regulatory compliance into their cloud strategies. Any company subject to PCI DSS, FISMA, GLBA, SOX, HIPAA or similar government or industry guidelines will need a way to verify that their applications and data are being accessed only by authorized users. And companies need a way to track that activity, too.

很多企业也将需要让他们的云计算策略遵守法规的要求。任何需要遵守PCI DSS、FISMA、GLBA、SOX、HIPAA或者类似的政府或行业指引的企业,将需要采用某种方式来确认:只有获得认证的用户才能访问他们的应用程序和数据。企业也需要一定的途径来追踪这些行为。

6. Asset Management

6、资产管理

The cloud also introduces an asset management issue to corporate data. The thing is, any employee with a credit card can sign up for a cloud app and feed it corporate data. So you need to impose some sort of inventory control to track 1) the SaaS and cloud apps being accessed through the corporate network, 2) the users of those apps and 3) the corporate data that is being used by online apps.

云计算也为企业数据带来了资产管理的问题。实际情况是,任何拥有信用卡的员工都可以注册一款云计算应用程序,从而将企业数据存入该程序。因此你需要实施特定的库存控制措施以追踪1)通过企业网络进行访问的SaaS和云计算应用程序,2)这些应用程序的用户,3)在线应用程序正在使用的企业数据。

7. Monitoring Cloud Subscriptions

7、监控云计算订阅

Actually, taking a traditional asset management approach to the cloud is also an important financial move. Given just how easy it is for anybody in the company to sign up for a cloud service, it’s easy for companies to let cloud costs get out of control. Like “death by a thousand cuts, ” small monthly fees paid for individual cloud services can multiply into sizable operating expenses. Here, too, your internal IT team can put you in control by tracking your cloud service subscriptions.

实际上,对云计算采取传统的资产管理方法也是重要的财务控制举措??悸堑蕉怨驹惫だ此底⒉嵩萍扑惴癫⒉焕?,因此企业的云计算成本超出控制范围也非常容易。就像“死于凌迟”(death by a thousand cuts)一样,为个人云计算服务支付的小额月度费用可以累积成为庞大的运营费用。因此,企业的内部IT团队可以追踪企业的云计算服务订阅情况,从而实施一定的控制。

Bottom line, the cloudy future of IT means a bright future for internal IT teams. That’s my take. What’s yours?

总而言之,IT业务不确定的未来意味着内部IT团队光明的未来。这是我的想法,您认为如何?

Raj Sabhlok is the president of Zoho Corp., which is the parent company of Zoho.com and ManageEngine.

拉吉·萨洛克(Raj Sabhlok)是Zoho公司的总裁,该公司是Zoho.com和ManageEngine的母公司。

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